Terms And Conditions

ARTWORK AND WORK ORDERS may be faxed to 937-969-8136: However convenient fax
transmissions are for rough art or sketches, FAXES ARE NOT AGENCY QUALITY. Faxes can
distort the image, change the size and lose detail.  Always specify the size you want your transfers in inches. To qualify for agency quality artwork MUST BE SENT TO US VIA POSTAL, COURIER SERVICE OR E-MAIL and meet other standard print requirements.
See page on Standard Prints.

"JUST THE FAX " PROOF Proofing artwork via fax saves time and mistakes and it's only $5.00 PER CALL. Faxed artwork may appear larger or smaller than transfers. ANY CHANGES TO A FAX PROOF MAY BE SUBJECT TO ADDITIONAL ART CHARGES. Our 24 Hour fax number is 937-969-8136 or 800-434-0468

ARTWORK REPRODUCTION:   The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. As all items are custom manufactured to your specifications, we assume you have obtained permission when you order such designs.  Ace Transfer Company accepts no liability for the unauthorized use of copyrighted or trademarked material. By submitting the design you warrant you have permission to reproduce any incorporated, copyrighted or trademarked logos or artwork. We reserve the right to refuse any job at our discretion or to request proof of permission to reproduce a logo.

CHANGES AND CANCELLATIONS  ARE GENERALLY UNACCEPTABLE BECAUSE OF THE FAST TURN AROUND AND LARGE VOLUME OF ORDERS BEING PRODUCED. IN THE EVENT A CHANGE OR CANCELLATION CAN BE MADE, THERE WILL BE A MINIMUM $7.50 CHANGE CHARGE AND 20% CANCELLATION CHARGE.

CUSTOMER SERVICE  Please include with all orders a complete work order. WORK ORDER FORMS CAN BE FOUND ON OUR WORK ORDER PAGE. WE CANNOT BE RESPONSIBLE FOR MISTAKES RESULTING FROM INCOMPLETE, UNCLEAR OR ILLEGIBLE WORK ORDERS. WE TAKE PHONE ORDERS AT YOUR OWN RISK.

DEPOSITS:  Unless prepaid by check, money order or credit card, all orders are subject to a deposit.

LIMITS OF LIABILITY & GUARANTEE:  We guarantee the highest quality available. If any product of ours is found to be defective due to material or workmanship, we will replace it free of charge including ground shipping. Our liability is limited to the product or service we have supplied. We are not responsible for goods damaged from the selection, application, suitability, or use of our product by anyone. By ordering or acceptance of goods, you assume all liability for any damages of any kind which may result from use or misuse by you, your employees, customers, or others. You shall indemnify Ace Transfer Company against all liability, costs or expense which may be sustained by the company as a result of any loss, damage or injury.  Ace is not responsible for artwork sent to us without an order. Please make sure your art is properly marked with your name, phone number, quantity, color,size, and other pertinent information.

RETURNED MERCHANDISE: Any merchandise return must first be authorized by customer service. Any merchandise refused for any reason must be prepaid including a $5.00 service change and any  additional shipping charges before it can be resent. This will also put a hold on your account. We will not process additional orders until the account is paid.

RETURNED CHECKS: Checks returned unpaid by the bank for any reason are subject to a $20.00 handling fee.

SCREEN OR SET UP CHARGES: There are no screen or setup charges. Additional Art Charges may apply.

SHIPPING:  SHIPPING BY UPS COD UNLESS OTHER ARRANGEMENTS ARE MADE. $2.00 HANDLING CHARGE ADDED TO ALL GROUND SHIPMENTS.

RUSH SERVICE AND AIR DELIVERY: Rush service is available at an additional cost. Please call for a quote and production time. Next day Air & 2 day Delivery are also available. service charge of $5.00 for each Next Day  and $3.00 for each 2 day Package.

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