ARTWORK FOR GARMENTS
Our full service art department can take artwork from garments, however, fabric shrinks and stretches with wash and wear. Over time can distort the image. It is best to supply a light garment with a dark print or a light print on a dark garment. Art charges will generally apply if we must take a design from a garment.

STANDARD PRINTS and ARTWORK GUIDELINES
Easy and inexpensive. No screen, art or setup charges. Use Ace art, layouts and typefaces or send us your intact proof sheets or camera ready artwork to create low-cost custom transfers at standard price. Artwork must be Agency Quality - Camera ready or Proof sheet on white or Pan Blue paper. It must be exactly as you want your transfer to be. We do nothing to it. Art cannot be cut, pasted or marked on. Multi-color art must be color separated, Labeled for color and have 3-4 bullet registration marks. In some cases, e-mail artwork may qualify for standard pricing. Please call for details. In order for a proof sheet, camera ready or electronic media art to qualify for standard price, the art must meet our standards.We reserve the right to refuse any job at our discretion.

DESIGNER PRINTS and GUIDELINES
Our professional, computerized, full service art department will help create profitable transfer designs. One hour of art time is allowed for each custom transfer job. This is plenty of time for our full service art department to complete most jobs. If your job requires additional art time, it is billed at $20.00 per half hour. We will inform you of art charges before we start the job.
We reserve the right to refuse any job at our discretion.

REORDER PRINTS and ARTWORK
Designer or standard, your art will be kept on file for 2 years after the last order. Just submit the latest invoice number. Or send us your agency quality film positives or vellum exactly as you want you transfer to be. It must be the exact size you want. It cannot be cut, pasted or marked on. Multi color art must be color separated and labeled on vellum or film positives and have 3-4 bullet registration marks. We can not be responsible for transfer defects due to the quality of your artwork. IN ORDER FOR VELLUM OR FILM POSITIVES TO QUALIFY FOR REORDER PRICING THE ART MUST MEET OUR STANDARDS. We reserve the right to refuse any job at our discretion.

ARTWORK REPRODUCTION
The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. As all items are custom manufactured to your specifications, we assume you have obtained permission when you order such designs. Ace Transfer Company accepts no liability for the unauthorized use of copyrighted or trademarked material. By submitting the design, you warrant that you have permission to reproduce any incorporated copyrighted or trademarked logo's or artwork. We reserve the right to refuse any job at our discretion.

HINTS and GUIDELINES when ORDERING
Different materials require different processes. Please make sure you tell us what you are printing when your order is placed. So that we can help you determine what is the best process for your application. We always suggest that you pre-test before you start a production run. Cut a transfer into 4's or smaller to test. You should also check spelling and graphics for accuracy. Call if you need samples to test. The following are guidelines only. You may need to make adjustments. Before you start, you need to preheat your top and bottom palettes. Preheat your bottom palette (after tour top palette is at the desired temperature) by clamping the empty machine shut for 30-60 seconds. We recommend preheating each garment on the machine and clamp it shut for 8-30 seconds. Then position and apply transfer art.

LIMITS of LIABILITY and GUARANTEE
We guarantee the highest quality available. If any product of ours is found to be defective due to material or workmanship, we will replace it free of charge, including ground shipping. Our liability is limited to the product or service we have supplied. We are not responsible for goods damaged from  the selection, application suitability or use of our product by anyone. By ordering or acceptance of goods, you assume all liability for any damages of any kind which may result from, use or misuse by you, your employees, customers, or others. You shall indemnify Ace Transfer Company against all liability, costs or expense which may be sustained by the company as a result of any loss, damage or injury. Ace is not responsible for artwork sent to us without an order. Please make sure that your art is properly marked with your name, phone number, quantity, color, size, and other important information.

NEW CUSTOMERS
All new orders require 50% deposit. No C.O.D.'s on first order. We accept all major credit cards- Visa, Master Card, and Discover. American Express orders are subject to an additional surcharge. Please call for details. All credit card orders must have a credit card application on file before credit card orders can be processed.

CHANGES AND CANCELLATIONS
These are generally not accepted,  because of the quick turn around time and large volume of orders being produced daily. In the event that an order must be changed or cancelled, there will be a MINIMUM $7.50 charge for changes and 20% cancellation charge.

"JUST THE FAX" PROOF
Proofing artwork via the fax saves time and mistakes and it's only $5.00 per proof. Faxed artwork may appear larger or smaller than the transfer size. ANY CHANGES TO A FAX PROOF MAY BE SUBJECT TO ADDITIONAL ART CHARGES. Use our convenient 24 hour fax number 937-969-8136 or 800-434-0468.

RUSH SERVICE AVAILABLE
Rush service is available at an additional cost. Please call for a quote and production schedule.