FAX PROOFS
Proofing artwork via fax saves time and mistakes.  Faxed artwork may appear larger or smaller than transfers. ANY CHANGES TO A FAX PROOF MAY BE SUBJECT TO ADDITIONAL ART CHARGES. Our 24 Hour fax number is 937-398-1109 or 800-434-0468

ARTWORK REPRODUCTION:
The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. As all items are custom manufactured to your specifications, we assume you have obtained permission when you order such designs.  Ace Transfer Company accepts no liability for the unauthorized use of copyrighted or trademarked material. By submitting the design you warrant you have permission to reproduce any incorporated, copyrighted or trademarked logos or artwork. We reserve the right to refuse any job at our discretion or to request proof of permission to reproduce a logo.

CHANGES AND CANCELLATIONS:
Changes and cancellations are generally not possible because of the sheer volume of orders being produced. However, in the event that a change or cancellation can be made, there will be a minimum $10.00 change charge and 20% cancellation charge.

CUSTOMER SERVICE
Please include with all orders a complete work order. WORK ORDER FORMS CAN BE FOUND ON OUR WORK ORDER PAGE. WE CANNOT BE RESPONSIBLE FOR MISTAKES RESULTING FROM INCOMPLETE, UNCLEAR OR ILLEGIBLE WORK ORDERS. WE TAKE PHONE ORDERS AT YOUR OWN RISK.

DEPOSITS:
Unless prepaid by check, money order or credit card, all orders are subject to a deposit.

LIMITS OF LIABILITY & GUARANTEE:
We guarantee the highest quality available. If any product of ours is found to be defective due to material or workmanship, we will replace it free of charge including ground shipping. Our liability is limited to the product or service we have supplied. We are not responsible for goods damaged from the selection, application, suitability, or use of our product by anyone. By ordering or acceptance of goods, you assume all liability for any damages of any kind which may result from use or misuse by you, your employees, customers, or others. You shall indemnify Ace Transfer Company against all liability, costs or expense which may be sustained by the company as a result of any loss, damage or injury.  Ace is not responsible for artwork sent to us without an order. Please make sure your art is properly marked with your name, phone number, quantity, color,size, and other pertinent information.

RETURNED MERCHANDISE:
Any merchandise return must first be authorized by customer service. Any merchandise refused for any reason must be prepaid including a $5.00 service change and any  additional shipping charges before it can be resent. This will also put a hold on your account. We will not process additional orders until the account is paid.

RETURNED CHECKS:
Checks returned unpaid by the bank for any reason are subject to a $20.00 handling fee.

SCREEN OR SETUP CHARGES:
There are no screen or setup charges. Additional Art Charges may apply.

SHIPPING:
SHIPPING BY UPS UNLESS OTHER ARRANGEMENTS ARE MADE. $3.00 HANDLING CHARGE ADDED TO ALL GROUND SHIPMENTS. $4.00 HANDLING CHARGE ADDED TO 2ND DAY AIR SHIPMENTS. $5.00 HANDLING CHARGED ADDED TO ALL NEXT DAY AIR SHIPMENTS.

RUSH SERVICE:
Rush service is available at an additional cost - Please call for a quote and production time.

Home Page